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Inside Sales Manager

Italy/UK

Overview: 

Are you an entrepreneurial, customer-focused, and passionate sales professional? We’re on the lookout for an exceptional Inside Sales Manager (ISM) to join our dynamic team. In this pivotal role, you will collaborate closely with our outside sales team to drive lead generation, nurture customer relationships, and achieve revenue growth. You’ll oversee the sales process from initial quotes through to fulfillment, working cross-functionally with internal teams to manage customer projects and orders seamlessly. If you’re a detail-oriented, highly organized individual with a knack for exceeding sales goals and delighting customers, this is the perfect opportunity for you!

Why Join Us? 

• Hybrid Work Opportunity: Enjoy the flexibility of working from home with occasional time in the office, contributing to a collaborative and supportive team environment. 
• Collaborative Environment: Work with a talented team of professionals across sales, design, engineering, and operations. 
• Growth Opportunities: Hone your skills and advance your career in a fast-paced, innovative setting.  

• Customer Impact: Play a vital role in delivering exceptional customer experiences and driving business growth.  

• Dynamic Challenges: Embrace exciting opportunities to solve problems and make meaningful contributions.  

Responsibilities: 

• Sales Support: Partner with the outside sales team to maintain a robust pipeline of qualified leads and projects by: Following up on inbound leads. Executing outbound lead-generation campaigns via cold calls and emails. Managing lead follow-ups effectively.  

• Quoting & Customer Proposals: Create accurate and timely quotes for Manufacturing Representatives/Distributors in the specification channel, as well as for direct sales clients.  

• Project Coordination: Collaborate with the Design, Engineering, and Operations teams to evaluate technical feasibility, manufacturing requirements, and cost estimates for customer requests.  

• Customer Liaison: Serve as the key point of contact between customers and internal teams, ensuring smooth order intake and fulfillment processes. 

• Product Availability & Lead Times: Provide customers with precise information regarding product availability and lead times.  

• Transaction Management: Handle customer orders, returns, and related transactions efficiently. 

• Data Accuracy: Monitor and maintain accurate sales pipeline data and CRM records, ensuring seamless lead and opportunity management. 

• Operational Coordination: Work with the planning team to prioritize order fulfillment, update forecasts, and evaluate key performance indicators (KPIs).  

• Customer Relationship Management: Build and nurture strong customer relationships to foster business growth and loyalty. 

• Complaint Resolution: Address customer complaints promptly and proactively to ensure high levels of satisfaction. 

• Sales Support Activities: Support outside sales initiatives as needed, including customer site visits and installation support. 

• Additional Duties: Perform other responsibilities as assigned to meet team and company objectives. 

Requirements: 

• Education: University degree or college diploma in Business, Sales, or a related field.  

• Experience: At least 2 years of experience in a B2B environment, preferably in customer service, design, construction, or materials. 

• Communication: Outstanding verbal and written communication skills, with the ability to identify customer needs and resolve issues effectively.  

• Technical Skills: Proficiency in CRM software (NetSuite experience preferred) and strong computer skills. 

• Problem-Solving: Analytical mindset with excellent organizational skills and a problem-solving attitude. 

• Customer Focus: Demonstrated commitment to delivering exceptional customer service with a sense of urgency.  

• Adaptability: Ability to thrive in a fast-paced environment and prioritize tasks with a results-driven approach. 

• Collaboration: Team-oriented mindset with a focus on achieving collective success. 

• Numerical Ability: Strong aptitude for numbers and data analysis. 

• Creativity & Flexibility: Innovative thinker with the flexibility to adapt to evolving challenges.